Privacy Policy

Who we are

UGC Burst ("we", "us", or "our") helps people create short-form UGC-style video ads for apps. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using www.ugcburst.com or related services (the "Service"), you agree to this policy.

Information we collect

We may collect:

• Account information — email address, password (stored securely by our auth provider), and optional sign-in via Google.
• Profile details — name, phone number, role, company name, and website if you provide them during onboarding.
• Content you submit — app descriptions, uploads, and other materials you provide to generate or edit videos.
• Usage & billing data — plan selection, credit usage for generations, and payment status needed to run your subscription.
• Support messages — tickets or messages you send us (subject, category, and description).
• Technical data — standard logs such as IP address, browser type, and device information when you use the Service.

How we use information

We use your information to:

• Create and manage your account
• Provide video generation, editing, and export features
• Process payments and manage subscriptions
• Respond to support requests
• Improve reliability, security, and the product experience
• Send important service notices (for example, password resets)
• Comply with law and enforce our terms

We do not sell your personal information.

Payments

Payments are processed by our payment provider. We do not store full card numbers on our servers. Your payment provider may collect billing details needed to complete the transaction under their own privacy policy.

Service providers

We use trusted third-party services to operate UGC Burst, such as hosting, authentication, storage, analytics, payment processing, and video processing. These providers only receive information needed to perform their services for us and are expected to protect it appropriately.

Your content

Content you upload or generate through the Service is used to provide the features you request. You remain responsible for having the rights to any materials you submit. We may store drafts, exports, and related project data so you can access them in your account.

Cookies & similar technologies

We use cookies and similar technologies for sign-in sessions, security, and basic product functionality. You can control cookies through your browser settings, but some features may not work without them.

Data retention

We keep account, project, and billing records for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal obligations. You may ask us to delete your account and associated personal data, subject to legal retention requirements.

Children

The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

International users

We may process and store information in countries other than where you live. By using the Service, you understand that your information may be transferred to jurisdictions with different data protection laws.

Your choices

• Update profile details in your account where available
• Cancel your subscription from Billing in the dashboard
• Contact us to request access, correction, or deletion of your personal information

Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Continued use of the Service after changes means you accept the updated policy.

Contact

Questions about this Privacy Policy or your data? Reach our founder on X (@_r_s_j_) or submit a ticket from Contact us in the product.